Client Services

How can we help you?

Texas CLASS welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, please use the Information Request Form below or contact us at:

Texas CLASS Client Services
717 17th Street, Suite 1850
Denver, CO 80202

Phone: (800) 707-6242
Fax: (855) 848-9910

 

If you have any questions for the Texas CLASS Client Service Team, please fill out the form below and a Texas CLASS representative will contact you shortly. If you would like to contact our Relationship Team, please click here.

Texas CLASS Client Service Request Form

Common Questions

  • How quickly can I expect to receive login credentials?

  • In most cases, login credentials will be distributed on the same day as the request; otherwise, credentials will be available on the following business day.

  • How does an existing Texas CLASS Participant change or update their login credentials?

  • Participants can change their passwords by visiting the Texas CLASS Online Transaction Portal and following the instructions for resetting your password. Once logged in, Participants can also update their password by selecting My Account in the upper right-hand corner. Usernames cannot be changed. Should you run into difficulties, the Client Service team is happy to assist.

  • When are wires sent from my account when I request a withdrawal?

  • Wires are sent every hour with the final distribution taking place shortly after the close of the fund at 4:00 p.m. CT; distribution times are subject to change as needed by the Texas CLASS Administrator.

Hours of Texas CLASS Client Service Operation:

Monday – Friday 8:30 a.m. – 4:30 p.m. CT

 

Daily Cut-off Time for Transactions:

4:00 p.m. CT

 

Updating your Account:

If you’d like to update authorized individuals or linked bank accounts your Texas CLASS account, please fill out the Signatory and/or Bank Amendment Forms that are available in the FAQs in the Help Section within the Texas CLASS Online Transaction Portal.

Holidays/Early Closures