Client Services

How can we help you?

Texas CLASS welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, please use the Information Request Form below or contact us at:

Texas CLASS Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (800) 707-6242
Fax: (855) 848-9910

 

If you have any questions for the Texas CLASS Client Service Team, please fill out the form below and a Texas CLASS representative will contact you shortly. If you would like to contact our Relationship Team, please click here.

Texas CLASS Client Service Request Form

Common Questions

  • What is Texas CLASS MYACCESS?

  • MYACCESS is a secure, Internet-based transaction system that allows registered Texas CLASS Participants to self-manage their Texas CLASS investments. MYACCESS is available 24/7, 365 days a year.

  • How does a Texas CLASS Participant receive a login for MYACCESS?

  • In order to obtain a MYACCESS online account, Texas CLASS Participants should call Client Services at (800) 707-6242 or email us at clientservices@texasclass.com.

  • How long does it take to receive login credentials for MYACCESS?

  • All new usernames and passwords are system generated and will arrive via email one day after the request is made.

  • What is the difference between a Wire and an ACH?

  • Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 4:00 p.m. CST cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made.

Hours of Texas CLASS Client Service Operation:

Monday – Friday 8:30 a.m. – 4:30 p.m. CST

 

Daily Cut-off Time for Transactions:

4:00 p.m. CST

 

Updating your Account:

If you’d like to update authorized individuals on your Texas CLASS account, please complete this form¬†and submit it to clientservices@texasclass.com.

Holidays/Early Closures